Mission
Our Guiding Principles
Our Mission:
Our work is rooted in our mission to improve the health, well being and sense of security of those we serve.
Our Priorities:
- Customer Centricity: Every day we make experiences easy and reliable—in ways that our customers find proactive, personal and empathetic.
- Inclusive: Embrace our diverse individual strengths—as one team.
- Collaboration: Serve as a catalyst and convener to build sustainable solutions to create increased value for our customers, our company and our stakeholders.
- Innovation: Push for a better tomorrow—and be accountable for its delivery.
- Integrity: Do the right thing. Always.
Our Promise:
We understand our customers’ needs and work together to help them achieve healthier, more secure lives.
Vision
The Working Connection. Our employees know they can make a real difference every day in the lives of the millions of people we serve around the world. Cigna's employees have more than a job; they have a career in helping others.
Our culture supports those efforts with an environment that recognizes and respects individual differences.
Values
OUR VALUES
Customers: We make experiences with our company easy and reliable in ways that are personal and empathetic.
Community: We embrace our diverse, individual strengths as one team.
Innovation: We push for a better tomorrow — and hold ourselves accountable.
Collaboration: We partner to build sustainable solutions to increase value for all — our customers, our stakeholders, and our company.
DIVERSITY & INCLUSION
OUR VIEW ON DIVERSITY & INCLUSION
Among our stakeholders — employees, customers, partners, suppliers and communities — there are many different cultures, beliefs and values represented. We define diversity in all of the ways we are different, yet similar, including race, ethnicity, nationality, gender, veteran status, ability, preferred languages, work styles, generational and cultural facets, sexual orientation and gender identity.
Cigna takes great pride in our diverse and talented workforce that spans five generations. In our efforts to better understand our workforce and customers, we take an active, strategic approach to appreciate our individual and collective experiences, different ways of thinking and diverse communication styles.